We ask that you read this cookie policy carefully as it contains important information on who we are and our use of cookies or similar technologies on our website. This policy should be read together with our privacy policy (https://help.sendpayments.com/en/articles/4617313-privacy-policy) which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities in the event you have a complaint.
Who we are
This website is owned and operated by Send Payments which is a trading name of SendFX Pty Ltd. We are a global payments provider.
This cookie policy only relates to your use of our website, https://www.sendpayments.com, and our portal https://portal.sendpayments.com.
Throughout our website we may link to other websites owned and operated by certain trusted third parties to make additional products and services available to you. These other third party websites may also use cookies or similar technologies in accordance with their own separate cookie polices. For privacy information relating to these other third party websites, please consult their cookie policies as appropriate.
Cookies
A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies and other similar tracking technologies such as web beacons, action tags or single-pixel gifs on our website. These help us recognise you and your device and store some information about your preferences or past actions.
For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of a user's internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.
For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.
Our use of cookies
We use cookies and other similar tracking technologies such as web beacons, action tags, or single-pixel gifs on this website to:
recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time);
obtain information about your preferences and use of our website;
keep track of the items stored in your shopping basket and take you through the checkout process;
carry out research and statistical analysis to help improve our content, products and services and to help us better understand our users’ requirements; and
target our marketing and advertising campaigns and those of our partners more effectively by providing interest-based advertisements that are personalised to your interests; and
make your online experience more efficient and enjoyable
For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.
Types of cookies
The cookies we place on your device fall into the following categories:
Session cookies—these allow our website to link your actions during a particular browser session. These expire each time you close your browser and do not remain on your device afterwards
Persistent cookies—these are stored on your device in between browser sessions. These allow your preferences or actions across our website to be remembered. These will remain on your device until they expire, or you delete them from your cache
In addition, the cookies that we place on your device may also be:
Strictly necessary cookies—these cookies are essential for you to be able to navigate our website and use its features. Without these cookies, the services you have asked for could not be provided
Performance cookies—these cookies collect information about how you use our website, eg which pages you go to most often. These cookies do not collect personally identifiable information about you. All information collected by these cookies is aggregated and anonymous, and is only used to improve how our website works
Functionality cookies—these cookies allow our website to remember the choices you make (such as your user name, language, last action and search preferences) and provide enhanced, more personal features. The information collected by these cookies is anonymous and cannot track your browsing activity on other websites
Targeting cookies—also known as advertising cookies, these cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement on our website and help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers
The cookies we use
The table below provides more information about the cookies we use and why:
The cookies we use | What they do |
Userid | We use this unique id to remember a user's interactions on our site to help us make your browsing experience better. |
Web-session-id | This is a unique id used to remember your interactions on our site to help us make your site experience better. |
Cookie notifications | When you're new to the site, you'll see a cookies message letting you know how and why we use cookies. We drop a cookie to make sure you only see this message once. We also drop a cookie to notify you if we're experiencing issues dropping cookies that may affect your experience. |
Third Parties
Google analytics | We use this to understand how the site is being used and accessed to improve the user experience – user data is all anonymous. Google stores the information collected by the cookies on servers in the united states. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Any information generated by these cookies will be used in accordance with our privacy policy, this cookie policy and Google's privacy policy and cookie policy. |
Google tag manager | We also use google tag manager to improve the user experience – user data is all anonymous. Google stores the information collected by the cookies on servers in the united states. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Any information generated by these cookies will be used in accordance with our privacy policy, this cookie policy and Google's privacy policy and cookie policy. |
Hotjar | We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site." |
Consent to use cookies
We will ask for your permission (consent) to place cookies or other similar technologies on your device, except where these are essential for us to provide you with a service that you have requested (eg to enable you to put items in your shopping basket and use our check-out process).
There is a notice on our home page which describes how we use cookies and requests your consent to place cookies on your device.
If you accept our request for permission or use this website after this notification has been displayed to you, we will assume that you consent to our use of cookies for the purposes described in this policy.
How to turn off cookies
If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: https://ico.org.uk/for-the-public/online/cookies/.
How to contact us
Please contact us, if you have any questions about this cookie policy or the information we hold about you.
If you wish to contact us, please send an email to operations@sendfx.com.au.
Changes to this policy
This policy was published on 04 Jan 2021 and last updated on 04 Jan 2021.
We may change this policy from time to time, when we do we will inform you via our platform, by email or by any other method we deem appropriate.