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Why do I have to provide information or documents to make a transfer?
Why do I have to provide information or documents to make a transfer?
Geoff Keir avatar
Written by Geoff Keir
Updated over 3 years ago

Unfortunately, in this day and age it’s all too easy to pretend to be somebody else online.

The information and documentation we ask for prior to you sending or receiving money is both for your own protection and to ensure we comply with our legislative obligations. We use the documents you provide for the purpose of verifying that you are who you say you are ─ which, once confirmed, means we can process your transfers.

For a detailed understanding of how we use your personal information, please see more here: https://help.sendpayments.com/en/collections/2633210-important-information

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